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Frequently asked questions

SmoothSkin offers a 2-year warranty on faulty products, starting on the date of purchase. To qualify, product must be purchased from an authorised retailer. We’ll check the device for faults in materials or workmanship free of charge, and if deemed faulty we’ll replace the complete device at our discretion. Find more info here.

We get that sometimes things just don’t work out, however much we want them to. We have a team of trained advisers ready to walk you through your treatments and offer you any extra advice, and you can sign up to our email support programme that’s designed to send you tips and tricks every step of the way.

But if all else fails, yes, we offer a 90-day money-back guarantee on all of our products, even after you’ve tried them. Find out more, hereAnd remember, you can always contact us for more info.

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